Yeah i already accounted for it. I said we'd autoupdate very frequently, re-encrypting the lines of code that call for the screenshots and/or encrypt the inaccessable file in which they're stored on the client's PC (if we decide it's even necessary to store it in an inaccessable file).
As long as punkbuster or whatever the cheat thing is, is NOT a seperate program, we should be safe. Since punkbuster is a seperate program, people can just sit there and hack that. If it's included in the game, then they have to hack the entire game to find it. Hacking an entire game is much more complicated
As far as their "right" to ban people, they have a right to do any fucking thing they want. They can put "you will pay is 1000 dollars upon completing the single player mission" in the user agreement, and hold you to it because you clicked 'yes' so you could install the game. Of course a judge will throw it out if they try to get it from you, but you see the point.
And eventually the people at Sierra will realize that customer support is
good business, and as a business student i can tell you i've come into the knowledge that good business is the BEST business. They can increase profits by not spending on support, but they will lose customers, and that stunts company growth in the long run. Good business dictates that you have increased customer satisfaction at the cost of immediate profit in favor of long-term relationships with the customers, such that your market share is increased. The more you increase your market share the less you have to spend on marketing and the more customers you get = more profit = higher company value = $$$$$.
It's what i call the fireworks vs the fire. You can go for the big/quick profit, or you can go for the smaller, long-term gains, which in the end = way way bigger profit because a fire can grow, whereas fireworks have limited growth, and burn out by nature.