I'm trying to figure out why you'd contact customer support and am drawing a blank...
Built like 10 systems with their mb over the years and never any issues.
Website visit all I needed for bios update or what not.
If you can't manage their website you're pretty much an idiot and don't need to be building your own system.
The website used to be the biggest piece of worthless shit in existence, although it's been about 5 years since i've visited it.