Customer service is pretty terrible, and I keep getting bumped off stand-by.
We had a 6 hour delay for a 25 minute flight from Gunnison > Denver.
Now my flight might get cancelled cause of the snow in Boston. Next flight Sunday - 12:00am.
southwest dont give a fuck
they'll kill everyone on the damn plane to get there on time
Problem is the buzz wears off after 3-4 hours, so getting fuck whacked isn't good in an airport when your plane is delayed.
What really sucks, is after you've been sleeping at the gate all night, the business class fucks show up and get first class, while you go to the back of the bus.