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Dell, HP support agents advise callers to ditch Windows 10

Submitted by: SeumasAngus @ 01:36 PM | Friday, November 6, 2015 | (url: http://www.pcworl...)

If you call your PC maker to troubleshoot a Windows 10 machine, dont be surprised if the advice is to roll back to an earlier version.

In a pair of undercover tech support calls, representatives from HP and Dell both suggested uninstalling Windows 10 as a blanket solution to problems, Laptop Mag reports.

The call to Dell was most baffling, as the caller was merely asking how to invert the scrolling direction on a laptops touchpad. This is an easy fix with the same procedure across all Windows versions, yet the representative suggested rolling back to Windows 8.1 as a solution, saying there are a lot of glitches in Windows 10.

An HP support rep also suggested reverting to Windows 8.1 after the computers CoolSense temperature control utility failed to work properly with the new operating system. I really dont recommend [that] customers upgrade to Windows 10, the representative said. (HPs support then tried to sell a $40 USB recovery key when the rollback itself didnt work.)

Microsoft is pushing Windows 10 more aggressively than any Windows version yet, with free upgrades for consumers through next fall. In 2016, the company will also categorize Windows 10 as a Recommended upgrade, so the installation will begin automatically on many users machines. But if these tech support calls are any indication, some users may be told to revert right back to an older version for even the slightest problems.

Why this matters: While these calls are just anecdotes, both HP and Dell confirmed to Laptop Mag that as a policy their support reps sometimes suggest rolling back to an earlier Windows version. The problem, as seen in the case with Dell, is that downgrading might not actually solve the problem, and is merely a catch-all for when the support rep is out of his or her depth. These anecdotes are as much an indictment of tech support by phone as they are an issue for Microsoft as it tries to make Windows 10 the dominant PC operating system.

Category: PC Gaming | 41 Comments
Tags: 10 windows

11-06-15 - 01:38 PM
So dumb people telling other dumb people what to do... this affects me how?
11-06-15 - 01:38 PM
i read about this earlier...its something like the pc manufacturers don't have enough resources to support a new OS, so they just suggest rolling back to a version they support (or something along those lines)
11-06-15 - 01:42 PM
They should just go out of business if they can't support the products they sell.
11-06-15 - 02:02 PM
Uh
So

Auto update to win 10 in 2016 wtf?
11-06-15 - 02:18 PM
Blind leading the blind.
11-06-15 - 03:35 PM
there has just got to be some massive catch with Win 10 - why are they giving it away? Why?

y
11-06-15 - 03:35 PM
it makes sense since they never sold said systems with win10 on them. theres 0 reason to support a product they didnt sell.
11-06-15 - 03:36 PM
Originally posted by ArakAtak  
there has just got to be some massive catch with Win 10 - why are they giving it away? Why?

y


cuz its full of spyware
11-06-15 - 03:40 PM
man this place is great, they give us free food and all we have to do is stand around waiting for more free food.
11-06-15 - 03:41 PM
Originally posted by ArakAtak  
there has just got to be some massive catch with Win 10 - why are they giving it away? Why?

y


because it wasn't ready so we're getting to be free beta testers for a year

and cause it watches you poop
11-06-15 - 03:44 PM
Linux!! soon I would like to install one on dual boot.
11-06-15 - 03:50 PM
Originally posted by HaPpY  
cuz its full of spyware


Originally posted by HaPpY  
because it wasn't ready so we're getting to be free beta testers for a year

and cause it watches you poop


that's what I thought - but it seems to have great acceptance and not too many complaints.

Or is it just people have just come to accept the inevitable and assume that everything is monitored now and no longer care?
11-06-15 - 03:57 PM
There will be a paradigm shift. Drudge appeared on Alex jones to talk about being threatened by supreme justices because he is publishing the truth about Trump.

They will attack OS like Linux also when people begin to see the light, that they can program their own OS and control what info is going in and out. It won't be long before people are programming their own smart phones also, building them right from hardware (there is one on instructables already)

same with smart cars, people are going to program their own OS.
11-06-15 - 04:15 PM
Originally posted by ArakAtak  
that's what I thought - but it seems to have great acceptance and not too many complaints.

Or is it just people have just come to accept the inevitable and assume that everything is monitored now and no longer care?


the majority are ignorant plebs. their opinions are irrelevant.
11-06-15 - 04:19 PM
I have never had a Dell that supported the newest OS without any issues. Their laptops will claim to support whatever it may be, but very rarely do the drivers work without issue.
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