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Dell, HP support agents advise callers to ditch Windows 10

Submitted by: SeumasAngus @ 01:36 PM | Friday, November 6, 2015 | (url: http://www.pcworl...)

If you call your PC maker to troubleshoot a Windows 10 machine, dont be surprised if the advice is to roll back to an earlier version.

In a pair of undercover tech support calls, representatives from HP and Dell both suggested uninstalling Windows 10 as a blanket solution to problems, Laptop Mag reports.

The call to Dell was most baffling, as the caller was merely asking how to invert the scrolling direction on a laptops touchpad. This is an easy fix with the same procedure across all Windows versions, yet the representative suggested rolling back to Windows 8.1 as a solution, saying there are a lot of glitches in Windows 10.

An HP support rep also suggested reverting to Windows 8.1 after the computers CoolSense temperature control utility failed to work properly with the new operating system. I really dont recommend [that] customers upgrade to Windows 10, the representative said. (HPs support then tried to sell a $40 USB recovery key when the rollback itself didnt work.)

Microsoft is pushing Windows 10 more aggressively than any Windows version yet, with free upgrades for consumers through next fall. In 2016, the company will also categorize Windows 10 as a Recommended upgrade, so the installation will begin automatically on many users machines. But if these tech support calls are any indication, some users may be told to revert right back to an older version for even the slightest problems.

Why this matters: While these calls are just anecdotes, both HP and Dell confirmed to Laptop Mag that as a policy their support reps sometimes suggest rolling back to an earlier Windows version. The problem, as seen in the case with Dell, is that downgrading might not actually solve the problem, and is merely a catch-all for when the support rep is out of his or her depth. These anecdotes are as much an indictment of tech support by phone as they are an issue for Microsoft as it tries to make Windows 10 the dominant PC operating system.

Category: PC Gaming | 41 Comments
Tags: 10 windows

Windows 7 Release Candidate (RC) Free Download

Submitted by: XTasy @ 12:57 AM | Tuesday, May 5, 2009 | (url: http://windowstea...)

Microsoft is offering a free download of Windows 7 Release Candidate (RC). Use Internet Explorer to download it.

This RC will expire on June 1, 2010, but starting on March 1, 2010, your PC will begin shutting down every two hours.

Windows 7 Has Secret 'Off' Switch for Internet Explorer

Submitted by: Jinzo @ 03:23 AM | Monday, March 9, 2009 | (url: http://www.foxnew...)

It appears that you can disable IE in windows now to combat the EU's anti trust againist Microsoft.

Details on Windows 7 SKUs

Submitted by: KnightMare @ 12:35 PM | Tuesday, February 3, 2009 | (url: http://www.winsup...)

Unlike with Vista, where Microsoft crowded the market with too many mainstream product editions, Windows 7 will ship in just a handful of common-sense product editions. And also unlike with Vista, these product editions are all true supersets of each other, so there are no overlapping feature sets (which is good) and upgrades will be much simpler (which is even better).

"As we moved to Windows 7, we looked back on the key learnings we had with Windows Vista and the conversations we've had with partners and customers," Microsoft senior vice president Bill Veghte told me in a recent briefing. "Everyone was looking for simplicity and clarity. They don't want to compromise capabilities as they stepped up."

Windows 7 surprise: DivX built in

Submitted by: Beren @ 08:35 PM | Saturday, January 3, 2009 | (url:

DivX, XviD and H.264 will be built into the new version of Windows. While probably not impacting "nerds" too much as we already install it. I am looking forward to non-nerds from having it from the get go so that if I shoot them a copy of a tv show they missed they can play it without having to install anything.

Category: Software | 11 Comments
Tags: windows xvid

Hate Vista? Try "Mojava"

Submitted by: KnightMare @ 03:08 AM | Sunday, July 27, 2008 | (url: http://news.cnet....)

Spurred by an e-mail from someone deep in the marketing ranks, Microsoft last week traveled to San Francisco, rounding up Windows XP users who had negative impressions of Vista. The subjects were put on video, asked about their Vista impressions, and then shown a "new" operating system, code-named Mojave. More than 90 percent gave positive feedback on what they saw. Then they were told that "Mojave" was actually Windows Vista.

Windows XP may get another reprieve

Submitted by: KnightMare @ 01:40 AM | Wednesday, March 26, 2008 | (url:

Although Microsoft is pushing hard to move everyone to the latest version of Windows, there are some market realities that are going to keep Windows XP around for some time--likely well beyond the current June deadline for large computer makers to stop selling the older operating system.

Microsoft has already extended the deadline once (XP was originally supposed to stop showing up on big-name PCs in January) and I would expect another extension to be announced soon.

The biggest area where XP is likely to stick around is in the nascent but growing market of low-cost, flash memory-based notebook computers, such as the Asus Eee PC. These devices are fertile ground for Linux, benefiting from its low cost and low memory requirements. Microsoft had to do some work just to get Windows XP onto the Eee PC and Vista would seem to be a non-starter.

Category: | 4 Comments
Tags: lol microsoft vista windows xp

DirectX March 2008 Update

Submitted by: DudeofDeath @ 05:44 PM | Saturday, March 8, 2008 | (url: http://www.micros...)

Microsoft has released a DirectX March 2008 Update. It is generally recommended that all Windows users update their DirectX for optimal performance and compatibility.

Vista successor rumored to be on track for 2009 release

Submitted by: OtakuMark @ 12:20 AM | Sunday, January 20, 2008 | (url: http://www.engadg...)

According to TG Daily, "several industry sources" are now saying that the a very early version of the so-called "Windows 7" OS has already shipped to "key partners," and that Microsoft is now eying the second half of 2009 for a release of the real deal.

2K-XP-Viiistaaaaaa (sounding a little like someone taking a dump)

Apple's Mac had more security flaws than Windows in 2007

Submitted by: KnightMare @ 09:53 AM | Wednesday, December 19, 2007 | (url: http://blogs.zdne...)

So this shows that Apple had more than 5 times the number of flaws per month than Windows XP and Vista in 2007, and most of these flaws are serious. Clearly this goes against conventional wisdom because the numbers show just the opposite and it isnt even close.

Also noteworthy is that while Windows Vista shows fewer flaws than Windows XP and has more mitigating factors against exploitation, the addition of Windows Defender and Sidebar added 4 highly critical flaws to Vista that werent present in Windows XP. Sidebar accounted for three of those additional vulnerabilities and its something I am glad I dont use. The lone Defender critical vulnerability that was supposed to defend Windows Vista was ironically the first critical vulnerability for Windows Vista.

Symantec: Windows Most Secure OS

Submitted by: KnightMare @ 04:30 PM | Thursday, March 22, 2007 | (url: http://www.intern...)

Microsoft is frequently dinged for having insecure products, with security holes and vulnerabilities. But Symantec (Quote), no friend of Microsoft, said in its latest research report that when it comes to widely-used operating systems, Microsoft is doing better overall than its leading commercial competitors.

TweakGuides Tweaking Companion for Windows Vista

Submitted by: DudeofDeath @ 01:26 AM | Thursday, March 1, 2007 | (url: http://www.tweakg...)

The TweakGuides Tweaking Companion (TGTC) is the complete system optimization guide for Windows users. Designed for novice and advanced users alike, it is written in plain English to help you genuinely understand all aspects of Windows and your PC.

Click on the headline and fine tune your PC.

Microsoft bites back at critics of gaming in Vista (with golden teeth!)

Submitted by: DemonKyoto @ 08:31 AM | Saturday, February 3, 2007 | (url: http://www.destru...)

Since the recent launch of Microsoft's soon to be ubiquitous OS, Windows Vista, the Internet has been abuzz with tales of woe and grief regarding gaming under the new electro-regime.

Enter Rich Wickham.

Vista Performance Guide

Submitted by: Gundam @ 12:23 AM | Thursday, February 1, 2007 | (url: http://www.anandt...)

Anandtech takes a look at Vista and benchmarks some of the new and old features.