[GG Blizz] Authenticator Fail... by Feannag - TribalWar Forums
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Feannag
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1 - 03-17-2012, 08:52 PM
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I'll bullet this **** up.

- I get an iPhone 4 for Christmas.
- That day (12/25/11) I take my old authenticator off my account and put the app authenticator on.
- The next day (12/26/11) the button slowly dies on the phone. I go into the Apple Store for a visit a few days later.
- I uninstall the app from the phone, just in case.
- The day of the visit (01/01/12) they replace it with a brand new one.
- I reinstall the authenticator app, and the restore codes are the same as the previous one.

FF to a few days ago...

- I decide to log into my account for Diablo 3 (I'm not as thrilled about it, but would like to make sure my account is in order)
- Lucky gives me a SoR since he got one from his former guildies. Figured I'd cash that in for the hell of it.

The problem?

- The site and the game refuses to acceptsmy authenticator codes.
- Resync'ing does nothing, the restore codes fail saying it is not correct.
- I have recovered and redone my PW several times.
- Even tried my old authenticator just in case, no go either.
Now?

- Trying to use the phone service now (Saturday ****ing night) and says the phone queue is full AND most of the tech support are lacking their tools to fix most problems.
- I have to snap a pic of my driver's license, smudge some stuff in PS for security. And send that pic into Blizzard with a form to remove the present authenticator on my account.

I may not play WoW anymore, but my SC2 is on that account and Diablo 3 should I wish to buy it. I shouldn't have to go through all this **** and I certainly shouldn't be simply HUNG UP ON just because their phone queues are full.

GG Blizz, I hope Activision ends up in the red eventually from this bull****.
 
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HaPpY
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2 - 03-17-2012, 09:30 PM
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clearly you need to pay an additional 3$/month for the gnomish authenticator repair yeti
 
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aNimAL
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3 - 03-17-2012, 10:04 PM
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^ LOL epic
 
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Feannag
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4 - 03-17-2012, 11:10 PM
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Quote:
Originally Posted by HaPpY View Post
clearly you need to pay an additional 3$/month for the gnomish authenticator repair yeti
I would have, but my Engineering wasn't at 425 yet and I didn't have the schematic yet.

I do find it ironic now they have that 600-employee layoff and the phone systems were full at the time. I guess I was wrong to assume a lot of people WOULDN'T be playing WoW on St. Patrick's Day evening (on a Saturday).
 
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HaPpY
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5 - 03-18-2012, 03:59 AM
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yes feannag... channel that anger into tacklin fuel... and u shall soon join my rebel alliance to fight the good fight against the ginger **** empire overlord!
 
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aNimAL
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6 - 03-19-2012, 12:07 AM
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tackling fuel!!!

 
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HaPpY
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7 - 03-19-2012, 07:41 AM
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**** ya that movie deserved like 10 more oscars than it got (which was 0)
 
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LiNK
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8 - 03-19-2012, 03:14 PM
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I never used the authenticator for this exact reason. I knew my phone would get lost/stolen at some point and didn't want to deal w/ ActiBlizzard's call support.

Good Luck
 
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Fool
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9 - 03-19-2012, 03:17 PM
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If you already had an authenticator why would you bother with the phone one?
 
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KI
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10 - 03-19-2012, 08:04 PM
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User error.. I had an authenticator on my phone.. phone got taken down by an errant charger plug.. got a new phone, called blizz. "no tech supports are available, try again later".. I see this new recovery option.. I had written down correctly all the information. put it in, voila, good to go again.
 
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zeph
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11 - 03-20-2012, 12:09 AM
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yea Feannag is an idiot, old news.
 
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