Data
10-28-2005, 10:56 AM
Recently there has been a rash of incidents - and when I say "rash", I mean 2 - of individuals choosing, for whatever reason, to ship items without any sort of package tracking. This has resulted in "lost packages", lost money, hurt feelings and tarnished reputations.
That is unacceptable.
We're going to lean forward on this before it becomes a real problem. From now on, I expect sellers to provide some sort of package tracking on everything they sell. There's really no excuse. Delivery Confirmation through the US Postal Service is only an additional 45 cents, and Signature Confirmation is a measly $1.80. I think you can afford that. It's certainly easier than dealing with PayPal dispute arbitration for a week over a $20 DVD -- yes, it has come down to that.
For anything over $100, I want you to consider using a commercial carrier: UPS, FedEx, or DHL... You choose. Shop around. This is for everyone's protection. I'm not going to make this mandatory (yet), and the $100 benchmark is just a number that I felt comfortable with. Use your best judgment. There are special cases and restrictions on commercial carriers, especially on international shipments, and we can leave room for those.
Regardless of all that, buyers and sellers need to exercise communication prior to any money changing hands. I expect all of you to know exactly when something will be shipped, who's delivering it, and how much the shipping will cost before you push that SEND MONEY button on PayPal. Then I expect the tracking info to be shared with the buyer within 24 hours of shipment. If there is a dispute down the road and you can come back to me with a tracking number and/or a delivery confirmation, I'll consider the matter closed in your favor. That's all there is to it.
Let me know your thoughts on this. This post will be mirrored in the rules.
That is unacceptable.
We're going to lean forward on this before it becomes a real problem. From now on, I expect sellers to provide some sort of package tracking on everything they sell. There's really no excuse. Delivery Confirmation through the US Postal Service is only an additional 45 cents, and Signature Confirmation is a measly $1.80. I think you can afford that. It's certainly easier than dealing with PayPal dispute arbitration for a week over a $20 DVD -- yes, it has come down to that.
For anything over $100, I want you to consider using a commercial carrier: UPS, FedEx, or DHL... You choose. Shop around. This is for everyone's protection. I'm not going to make this mandatory (yet), and the $100 benchmark is just a number that I felt comfortable with. Use your best judgment. There are special cases and restrictions on commercial carriers, especially on international shipments, and we can leave room for those.
Regardless of all that, buyers and sellers need to exercise communication prior to any money changing hands. I expect all of you to know exactly when something will be shipped, who's delivering it, and how much the shipping will cost before you push that SEND MONEY button on PayPal. Then I expect the tracking info to be shared with the buyer within 24 hours of shipment. If there is a dispute down the road and you can come back to me with a tracking number and/or a delivery confirmation, I'll consider the matter closed in your favor. That's all there is to it.
Let me know your thoughts on this. This post will be mirrored in the rules.