Poor Support From VUgames

I sent a question to VUgames support about the following and got some lame ass caned response...........

Question:

Hello Tech support. Im running the Tribes Vengeance Server beta and was wondering if there was some way to increase the font size for the MOTD screen. The font size is really small at a resolution of 1024 by 768

Thanks In Advance!

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VUgames Canded Response:

Thank you for contacting Vivendi Universal Games Technical Support.

The multiplayer servers are maintained by third party. I suggest you to contact the server administrator.

Please feel free to contact us if you need further assistance. You may access the technical support knowledge base at: http://support.vugames.com

Regards,

Grace
Vivendi Universal Games Technical Support

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Its obvious they didnt read my question or they did'nt know the answer to my question. Caned Tech Support "HOW LAME!!" :flame:

almost every big company is like this.And did you really expect a VUG tech person to know how to mod the game?

lol

Then why have a tech support division at all if they are just going to email you some dumb ass caned answer. I worked on the Server Motherboard Team ( Tech Support ) at Intel for four years. If I were to send a response to a customer like I recieved I would have been fired on the spot!

almost every big company is like this.And did you really expect a VUG tech person to know how to mod the game?

WTF you talking about man? The Word MOD was not in my POST !!! ROFLMFAO

WTF you talking about man? The Word MOD was not in my POST !!! ROFLMFAO

wow you're effing stupid.

wow you're effing stupid.

MOTD Means = Message Of The Day!

NOT MOD!!!

Now who is effing stupid D.A.? ROFLMFAO

I sent a question to VUgames support about the following and got some lame ass caned response...........

Question:

Hello Tech support. Im running the Tribes Vengeance Server beta and was wondering if there was some way to increase the font size for the MOTD screen. The font size is really small at a resolution of 1024 by 768

Thanks In Advance!

========================= ==

VUgames Canded Response:

Thank you for contacting Vivendi Universal Games Technical Support.

The multiplayer servers are maintained by third party. I suggest you to contact the server administrator.

Please feel free to contact us if you need further assistance. You may access the technical support knowledge base at: http://support.vugames.com

Regards,

Grace
Vivendi Universal Games Technical Support

========================= ======

Its obvious they didnt read my question or they did'nt know the answer to my question. Caned Tech Support "HOW LAME!!" :flame:

I called them on the phone - there is a number. It was answered in India by a fellow that was bright, glad to have a job, tired of hearing people complain about exported jobs and a little hard to understand.

But it was immeadeate. Give it a try. I think Nokia's warranty covers the phone and head tumors. :)

P.S.
The number was with the game materials, printed or electronic - dont remember.

MOTD Means = Message Of The Day!

NOT MOD!!!

Now who is effing stupid D.A.? ROFLMFAO


1.MOD is short for modification.
2.you asked the VUG tech person how to MODify the MOTD
3.kill self.

VUG used to have pretty good support then i think they all got laid off about 6 months ago

To answer your question; Font size is controlled by clients.

1.MOD is short for modification.
2.you asked the VUG tech person how to MODify the MOTD
3.kill self.

And I quote:

Im running the Tribes Vengeance Server beta and was wondering if there was some way to increase the font size for the MOTD screen. The font size is really small at a resolution of 1024 by 768

So where does it say that Im asking them to modify anyhing thing. It could be just a flag or setting in server.ini file or in the defaultuser.ini file or what ever. Its obvious you are running a server so STFU!!! damn newbies

To answer your question; Font size is controlled by clients.

Thanks Dreamer :)

And I quote:

Im running the Tribes Vengeance Server beta and was wondering if there was some way to increase the font size for the MOTD screen. The font size is really small at a resolution of 1024 by 768

So where does it say that Im asking them to modify anyhing thing. It could be just a flag or setting in server.ini file or in the defaultuser.ini file or what ever. Its obvious you are running a server so STFU!!! damn newbies
1. You want to increase a font, in other words modify the font. So you are asking for a way to modify something.

2. You sound like you're 5.

3. Calling other people newbies on a forum while having no idea if theyre good in game makes you sound 5. See #2.

4. stfu and stfd meber.

It really makes no difference what T-Vet was asking. The same response would've been sent regarding any E-Mail with the word "server" in it.

I think that was his main point ;)

The job of Technical Support is to help you run the game at the best performance possible. They don't need to know how to edit the game's HUDs.

To answer your question; Font size is controlled by clients.

To elaborate on this point, where exactly in the tribesHUD.ini file is this accomplished?

thick headed

OK Guys !!!

Now that I have cooled down... "I APLOGIZE" for being rude. I was really pissed off becuase of the caned response for my issue. All I wanted to know if the font size could be changed that's all. When I call a company for support for their product, I do not expect an email with some lame ass caned repsonse. I expect eaither a YES, NO, No it cant be done, Here is the fix to your issue or I would have accepted an I DONT KNOW Answer hehehe. But a caned answer from a company that I bought their product is unexceptable. However I expect a company to support their customers with professional knowledgeable support about their product. Like a said before .. If I was still working for Intel, and if I had sent a email response like I recieved I would have been fired on the spot!

Again I Apologize for being a weiner boy!

*blink*