I'm honestly confused about the whole situation. If you guys can help me figure this out, that'd be great.
I work for customer support in a company that provides a web-based software to real estate agents. So basically agents can send messages via this software to agents and admin staff of their whole real estate board. All messages are sent via text messaging, would it be on alphanumeric pagers, cellphones, email or email redirected on smartphones.
Here's the problem : I had a customer call me who has a Treo 650. His messages' destination is an email adress redirected on his phone. It's the email adress from his office, so he gets them in a regular email inbox too.
Right now, he can receive his emails in the email inbox, but doesn't receive them on his phone. We tried several configurations, tested a few things, but never succeeded. He did get ONE email from someone using the software on his phone, but after that : nada. So we know it can work, and he didn't change anything on his phone after receiving this one and last email.
He called his provider, they supposedly made some tests on their side and said everything is ok. Now he's waiting for his tech guy to check the mail server they use at the office and all that crap, but I don't think the problem is there, because he does get the emails in his regular mailbox.
First I thought it could just be delayed, it happened a few times to me with my blackberry that I'd receive emails in my inbox, but get them several hours later on my phone ... but now, we waited 24h, and he still hasn't got anything.
Help ?! and no I can't ask the tech guy here at the office, he's been sick for the last 2 days ...
cliffs : Smartphones are crap sometimes.
I work for customer support in a company that provides a web-based software to real estate agents. So basically agents can send messages via this software to agents and admin staff of their whole real estate board. All messages are sent via text messaging, would it be on alphanumeric pagers, cellphones, email or email redirected on smartphones.
Here's the problem : I had a customer call me who has a Treo 650. His messages' destination is an email adress redirected on his phone. It's the email adress from his office, so he gets them in a regular email inbox too.
Right now, he can receive his emails in the email inbox, but doesn't receive them on his phone. We tried several configurations, tested a few things, but never succeeded. He did get ONE email from someone using the software on his phone, but after that : nada. So we know it can work, and he didn't change anything on his phone after receiving this one and last email.
He called his provider, they supposedly made some tests on their side and said everything is ok. Now he's waiting for his tech guy to check the mail server they use at the office and all that crap, but I don't think the problem is there, because he does get the emails in his regular mailbox.
First I thought it could just be delayed, it happened a few times to me with my blackberry that I'd receive emails in my inbox, but get them several hours later on my phone ... but now, we waited 24h, and he still hasn't got anything.
Help ?! and no I can't ask the tech guy here at the office, he's been sick for the last 2 days ...cliffs : Smartphones are crap sometimes.
Come on, I need some serious answers.